Support

When you need a hand, we’re there

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Support contacts

business development / sales

(417) 575-7000 • [email protected]

payment / billing assistance

(417) 575-7000 • [email protected]

network support

(417) 575-7000

Call

(417) 575-7000

Email

[email protected]

Visit

p.o. box 551, springfield, mo 65801-0551

Expect more from your internet

Questions about our services? Give us a call or send us a message. We look forward to working with you soon!

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FAQs & resources

Business FAQs

Absolutely! With over 1,800 miles of fiber infrastructure, SpringNet is at the forefront of delivering Springfield’s fastest and most reliable fiber broadband connectivity.

Your business is a vital part of Springfield, Missouri’s economy—driving jobs, growth, and prosperity throughout our corner of the Ozarks. At SpringNet, we’re deeply committed to our community and dedicated to delivering the fastest, most reliable fiber broadband service to support the success of local businesses.

Yes, fiber optic internet is generally much faster than other technologies like cable or DSL. Fiber utilizes light signals transmitted through glass strands, allowing for significantly faster data transfer speeds and lower latency than older technologies. This translates to smoother streaming, fast symetrical upload/download, and a more responsive gaming experience.

SpringNet does not currently offer VoIP services, however, we are actively working to include this in our service lineup very soon.

SpringNet’s Business Internet Packages offer a complete solution by including router service, Wi-Fi, and high-speed internet—in a convenient, all-in-one package.

The installation time frame for SpringNet’s fiber service varies based on your location and the complexity of the build. For simpler installations, service can be set up more quickly, while more extensive builds may require additional time to complete.

SpringNet is a division of City Utilities, established in 1997 to deliver advanced telecommunications services. As part of the CU family, we share the same commitment to reliability, community service, and local investment—ensuring our customers benefit from trusted, community-owned infrastructure.

SpringNet’s extensive fiber infrastructure provides access to Springfield-area businesses and residential neighborhoods. SpringNet is pleased to have Brightspeed and Total Highspeed as service providers delivering high-speed broadband access to the Springfield metropolitan area. Both providers offer a variety of affordable bandwidth plans, including options up to Gigabit speeds for residential users.

Not all internet is created equal. Transmitting data at the speed of light, fiber internet is transforming the way we live our lives online. With its unmatched speed, stability, and sustainability, it is paving the way for a future where buffering and slow connections are a thing of the past. Make the switch to SpringNet today and start making the connections that matter.

Tech Support FAQs

Please try the following steps before contacting support:

  1. Have you verified that your SpringNet equipment has power? B. Have you verified that your router or firewall is powered on?
  2. Have you tested a directly attached (Ethernet) connection to your router/firewall?
  3. Have you rebooted your router/firewall?
  4. If the issue persists longer than 10 minutes, call the SpringNet at 417-575-7000.
  1. If on wireless, please connect a device via Ethernet and run a speed test at Speedtest.net using the SpringNet server.
  2. If the results are lower than expected, try rebooting your router/firewall and run the test again.
  3. Still having trouble? Give us a call at 417-575-7000.
  1. Connect to the router using an ethernet cable or Wi-Fi, then open a web browser and go to 192.168.1.1.
  2. Login credentials can be found on the bottom of your Calix router.
  3. From here, you can make configuration changes, including items like updating your Wi-Fi name and password.
  4. Need help? Our Network Operations Center (NOC) is happy to assist you with setup or login issues.
  • Pass-Through Mode on SpringNet-provided routers.
  • Multiple ports on a NID (Network Interface Device) for a single service.
  • Troubleshooting customer-owned devices.

Resources

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Call

(417) 575-7000

Snail Mail

P.O. Box 551, Springfield MO 65801-0551

Email

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